Terms and Conditions

All images, illustrations, symbols, logotype are a property of Unibrow Creative Lab. Nothing on this website can be reproduced in any manner without prior permission of the the owners of Unibrow Creative Lab.

All art purchased from our website are meant for personal consumption and are not to be resold commercially unless specifically permitted in writing from us. If you are interested in buying our art in large numbers then please contact us here.

All our products are posted by Royal Mail. Postage costs are charged by weight.

For shipping outside of the UK, items are charged by weight and posted by 'international tracked' by Royal Mail. Check here which delivery company will be delivering your order once it leaves the uk.

The delivery time shown at checkout is suggestive of how long an order will take to arrive once we have packed and posted it.

Please note that the delivery times are indicated by Royal Mail. If your order does not arrive in 5 working days (14 working days for international) after the estimated delivery time, please contact us here.

Returns are processed only if the product received is damaged in transit or faulty at the time of receiving.

​Every product is manually checked before mailing thus avoiding any possibility of a wrong or a damaged product being sent across to any buyer. Still if there are any concerns please do let us know.

Kindly, email us a picture of the damaged product and the package it came in along with your contact details within 48 hours of receiving it. We shall process the refund/reorder based on what you prefer.

​Refunds may take 10 odd days depending on the the processes of different payment gateways. In case, you do not get your refund in the said time please email us intimating the same.

​Refunds cannot be provided in case of delays in transit once it has left our doorstep.

Any postage incurred in returning damaged goods has to be borne by the buyer.

Cancellation of orders once paid for, are not possible.

We are open to requests to personalise our products or products of your interest. But we reserve the discretion to not take it up if the topic/purpose it is meant for is not something that excites us or of course if we are already too tied up other projects.

​For personlisations please email us with all details regarding the subject, i.e., purpose/occasion, person/people it is meant for, your expectation from us in terms of design/illustration, your budget, deadline and so on. The more details you give us the better equipped we would be in reciprocating.

​Please note that the design fee and the time required to do the work will entirely depend on the scope of work so we cannot give you any idea about the same till we know all the details from you beforehand.

​The work you commission us to do is not meant for any commercial use by you unless explicitly mentioned at the beginning of the project. It is only for your personal use. You could share it on your social media profiles but it will be great if you credit Unibrow, at least the name if not the website.

​Orders for personalisation are only taken via email and not through the shop on this website.

​We reserve the right to showcase your personalised projects on our website as well as our social media and for our other promotional activities. We shall take care not to make any of your confidential data/information public.